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Re: Licenses Not Activated

Riu, When applying the latest build of AxisTV, you must run the Upgrade Device wizard, not Initialize Device. This is after uninstalling the previous build and installing the latest build per the instructions in the Combined Manual (Applying AxisTV Software Updates). Please run Upgrade Device (Start...

Posted to System Admin/Management (Forum) by jlaccruche on 07-20-2010
Re: AxisTV Display Editor

Hi Lisa, there are not enough details in the description of your issue for us to be able to help. Please submitt a ticket to http://www.visix.com/priority_support_request.html if your SMA is current. One of the Visix techs should be able to troubleshoot and fix. Thank you,

Posted to System Admin/Management (Forum) by jlaccruche on 05-21-2010
Version 7.0.20 Release Notes and Upgrade

Two quick questions: In the release notes it says the Channel Player Emulator requires licensing...does that mean it costs money? Can one upgrade from .14 to .20 directly or does the path have to include release .17? Thanks-cp

Posted to System Admin/Management (Forum) by cpalmer on 01-22-2010
Re: AxisTV Error

Hi Riu, That error is maybe hiding other upgrade issues. Please submitt a ticket @ http://www.visix.com/priority_support_request.html A tech should be able to take a look at your system as a whole. Thank you.

Posted to System Admin/Management (Forum) by jlaccruche on 12-17-2009
How to apply additional licensing for new Channel Players or features

When customers purchase new features or additional Channel Players for their AxisTV System, they will receive an email with the additional licensing attached. Although the License Manager will allow browsing to activate the new licenses from any directory, there will be a login failure if the licenses...

Posted to General Topics (Forum) by jmize on 12-07-2009
7.0.17 Software Update is Available

AxisTV version 7.0.17 is now available. All users are encouraged to upgrade at their earliest opportunity to ensure continued maximum performance of their AxisTV system. Download of the new software is free to all customers with a current Software Maintenance Agreement. AxisTV's latest update includes...

Posted to Release Notifications/Announcements (Read Only) (Forum) by tpritt on 06-11-2009
Unable to push data to Channel Player

I am having issues pushing data down to our Channel Player. I can log into the web page and drill down to Configure->Channel Players->Hardware, If I select the device name of t4fl1signctrl01 (has a DNS name of the same) (has a Telnet port of 6500, Display width of 0, Height 0 and Video Capture...

Posted to System Admin/Management (Forum) by ckolb on 04-14-2009
AxisTV Current Release Info

AxisTV version 7.0.14 is now available. All users are encouraged to upgrade at their earliest opportunity to ensure continued maximum performance of their AxisTV system. Download of the new software is free to all customers with a current Software Maintenance Agreement (SMA). AxisTV 7.0.14 incorporates...

Posted to General Topics (Forum) by tpritt on 12-18-2008
I have an SMA, do I get free upgrades?

With purchase of an SMA you receive the latest version of AxisTV software at no charge. Along with the software, you will receive the latest .pdf version of the AxisTV Comprehensive Manual which contains instructions on how to perform the upgrade. Go to http://www.visix.com/support/upgrades/upgrades...

Posted to System Admin/Management (Forum) by tpritt on 09-15-2008
How do I get the 7.0 Upgrade? What are the benefits of the upgrade?

Please go to http://www.visix.com/products/axistv/users/upgrades.htm to read the release notes and to fill out the upgrade request form. After completing the request form, customers who have purchased an SMA recieve a link via email to download the software at no charge. If you would like a member of...

Posted to Release Notifications/Announcements (Read Only) (Forum) by tpritt on 04-02-2008

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