User Forum

• Web page bulletin display within channel player layouts (with purchase of feature license)
• Enhanced background selection using thumbnail views
• Increased news ticker length
• Improved usability and navigation
• Support for the Interactive MeetingMinder Room sign

Please email softwareupdate@visix.com to request an update.

Download installation file

Unzip the file

Run setup.exe

Ask to reboot

Log back in

Message on the Desktop says "Licenses not Activated"

Please help.

Managed to activate the server license. But, can't log in even with the default administrator with the default password.

Helpppp 

 after you installed the software and rebooted you need to run the upgrade device from program files, visix.

then reboot and it should work.

Jason, thanks for the info. Did what you have suggested and got message below - still no good on logging in.

 AxisTV Device Upgrade Wizard [Version 7.0.17.0]

..Begin AxisTV Upgrade
....Step 1 - Checking Database   SKIPPING, ALREADY DONE
....Step 2 - Stopping Device Services   DONE
....Step 3 - Creating/Verifying Machine Account   SKIPPING, ALREADY DONE
....Step 4 - Configuring Database Security   SKIPPING, ALREADY DONE
....Step 5 - Attaching Database   SKIPPING, ALREADY DONE
....Step 6 - Updating Database Schema   SKIPPING, ALREADY DONE
....Step 7 - Updating Configuration Files   SKIPPING, ALREADY DONE
....Step 8 - Checking Machine Name   SKIPPING, ALREADY DONE
....Step 9 - Adjusting Crawl Speed   SKIPPING, ALREADY DONE
....Step 10 - Adjusting Section Font Sizes   FAILED

The wizard failed due to the following error.

System.Exception: Adjusting Section Font Sizes failed due to the following underlying error:

System.Data.SqlClient.SqlException: Invalid column name 'rich_text'.
   at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
   at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
   at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
   at System.Data.SqlClient.SqlDataReader.ConsumeMetaData()
   at System.Data.SqlClient.SqlDataReader.get_MetaData()
   at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
   at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)
   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)
   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method)
   at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method)
   at System.Data.SqlClient.SqlCommand.ExecuteReader()
   at Tei.Common.DatabaseServices.GetBinary(IDbConnection connection, String query, String column)

--- caused the following exception:

Exception Tei.Common.AxisException
Assembly:    Tei.Common.DatabaseServices.dll
Error Code:  Tei.Common.DatabaseServices.GetBinary.999
Description: Unanticipated exception caught.
   at Tei.Common.DatabaseServices.GetBinary(IDbConnection connection, String query, String column)
   at Tei.Common.UpgradeDevice.Wizard.StepAdjustingSectionFontSizes(Int32 currentStep)
   at Tei.Common.UpgradeDevice.Wizard.StepAdjustingSectionFontSizes(Int32 currentStep)
   at Tei.Common.UpgradeDevice.Wizard.proceed_LinkClicked(Object sender, LinkLabelLinkClickedEventArgs ea)

 okay, what I would probably do next is to try to uninstall and then reinstall the software again. then after you reinstall it and it reboots run the upgrade device thing again, make sure you uncheck that checkbox that says something like upgrading from a version lower than 5.x if you are upgrading from a later version from that, i forget exactly what it says.

maybe it just happens to be there was an error when reinstalling or something

"Uninstall and then reinstall the software" seems the most ideal step. My concerns are 1) will database be kept intact - users login and password are unaffected; 2) contents that were created will unaffected; and 3) content server and players configuration will remain the same.

Thanks.

 all of that will be saved as long as you back up your system before you uninstall, it should be in the axistv support folder of the drive you installed the system on.  If you dont have it you can download it from the download support utility.

did all the steps. Still does not work.

Feel free to contact priorityaxis@visix.com to open a ticket for helpdesk assistance.

I am having the same problem when upgrading from 7.0.14 to 7.0.19.  How did you fix this issue?  I have to upgrade the system over the weekend so that there is not any downtime.  If someone can give me some input, it would be great.

thanks,

I'm having the same issues going from.17 to .19. Upgrade went well (no errors) but I can no longer login to the system. I'll try another uninstall/reinstall and see if that helps.

I called the tech support 1-800-572-4935. They helped me with the upgrade.