User Forum

After successfully changing the IP address of my AxisTV content server to a static one and then changing the name of the computer, the AxisTV web application was still working.

After moving the same server to my network's domain and rebooting the machine gave me errors I am not able to fix.

First off, when logging onto the AxisTV web application i get this error at the bottom:

"An AxisTV internal error has been reported. This page may not behave correctly because of the error.  To view technical detail about the error, please click the information link at the top of the page."

 When looking through the AxisTV configuration i see t hat many of the services are stopped, most importantly the AxisTV Content Server service is not running. When I try to start this service manual from the same page, it give me the following error:

"System.InvalidOperationException: Cannot start service AxisTV Content Server on computer '.'. ---> System.ComponentModel.Win32Exception: The service did not start due to a logon failure
   --- End of inner exception stack trace ---
   at System.ServiceProcess.ServiceController.Start(String[ args)
   at System.ServiceProcess.ServiceController.Start()
   at Tei.Common.Configure.MainForm.startService_Click(Object sender, EventArgs ea)"

 I'm guessing this means that I am not logged onto the correct user name, but I am still logged onto the default 'AxisTVUser' account.

Any Suggestions?

 I had originally tried to place AxisTV into a domain as well because I had Microsoft Small Business Server 2003 but after a lot of tech support I did find out that axistv does not work on small business server only the basic server 2003 system.  I then also tried to place it in a domain from xp and was having trouble.  But since it was not really necessary I gave up and support could not get it either.  They did tell me that sometimes you can get it to work with it and othertimes you cannot.  I would first make sure you have a backup of your system, then uninstall axistv and then try to reinstall it under the domain and see if that works.  Thats the only thing I could think to try next, but I dont think they really support it under domains yet.

 Problem solved.

 I made the mistake of changing the password for the acount AxisTVuser. Once changed back to the original password, everything worked perfectly even when move donto my DNS server's domain.

You may choose to make AxisTV machines members of your network domain. This is not required for operation of the system, but may be desirable from a network administration perspective.

It is important to note that group policies applied to domain computers may render AxisTV inoperable or to have degraded behavior.  AxisTV machines must not be considered desktop machines for the purposes of security policies. Domain group policies must be carefully considered before application to AxisTV.

If you choose to make AxisTV machines members of your network domain, then carefully examine the network administration sections of the AxisTV manual to understand what the software needs in order to operate.  It is the user’s responsibility to understand this information and not to apply policies that will prevent AxisTV from operating.

The best approach if you are unsure whether your domain or group policies will stop AxisTV from operating is to get the system up and running with no policies applied, and then apply policies one-at-a-time, checking each time to see if AxisTV is still operating properly.  You may also want to image the server before applying policies, when it is operating properly, as a backup.